Data deletion

What you can delete yourself

1. 1A single fact from memoryEmployee dashboard → Knowledge → Memory → «Forget» next to the contact. The conversation itself stays.
2. 2A whole conversationSessions tab → conversation menu → delete. Both the exchange and everything the employee remembered from it go.
3. 3A knowledge baseEmployee dashboard → Files → rebuild the base. Every uploaded file and its indexes are deleted.
4. 4An employeeEmployee list → card → delete. The public address is released and starts answering 404.

Disconnecting the services

An employee works through the services you connected to it. Disconnecting breaks the link and erases the access keys we hold — but the messages and records that already reached the service itself stay there, and are deleted on its side.

1. 1TelegramThe employee's dashboard → Integrations → Disconnect next to Telegram. The bot stops answering as the employee at once and its token is deleted. If a personal account was connected, the session ends — you can also end it from Telegram's own Settings → Devices.
2. 2WhatsAppSame place, disconnect next to WhatsApp, with a confirmation. The number is detached from the employee and incoming messages stop reaching us.
3. 3Bitrix24 and other CRMsThe employee's dashboard → CRM → disconnect. We delete the webhook and the portal key. Deals, contacts and tasks the employee created stay in your Bitrix24 — they are yours, and they are deleted there.
4. 4MoySklad and accounting systemsSettings → Connected apps → Disconnect. The access token is deleted here; documents and counterparties stay in your accounting system.

Deleting the account

Settings → Account → «Delete account». We ask for your password to confirm, or for a code from an email if you sign in with Google, VK or Yandex.

• scheduleImmediately: the account is switched off and every employee's public page stops answering.
• historyFor 30 days: the data is kept in case you change your mind. Write to us and we will restore the account.
• delete_foreverAfter 30 days: the account and all of its data are deleted for good; in backups they remain until those copies expire.

What remains after deletion

gavelWe are required to keep payment records — invoices, acts and payment orders. Tax law requires it and we cannot delete them on request. They contain no personal data beyond the payer's details.

Data that has already left

If an employee wrote a lead into your CRM, sent an invoice into your accounting system or messaged a customer — that data is already in those systems. Deleting your account here does not touch it: it has to be deleted on the side of the service in question.

Requesting deletion

If you no longer have access to the account, write to info@anyworker.ai from the address it is registered to, with the subject line «Data Deletion Request». We verify identity and carry out the request within 30 calendar days.