Payment rules and payment security

Who settles the payment

Card payments are processed by АО «ТБанк» — the bank that accepts the payment and settles the money. The payee is ОБЩЕСТВО С ОГРАНИЧЕННОЙ ОТВЕТСТВЕННОСТЬЮ «АУКОР ТЕХНОЛОГИИ», the same legal entity whose details are on the Company page.

VISA, MasterCard and MIR cards are accepted.

We sell access to the service by subscription. Each plan's price and what it includes are on the home page; the charge is in roubles and the price shown is the final one.

What happens when you pay

1. 1You pick a planThe amount and what the plan includes are shown before payment. Pressing the pay button confirms an order for that amount.
2. 2The bank's payment page opensCard details are entered on the secure payment page of АО «ТБанк», not on our site. You will need the card number, the cardholder's name, the expiry date and the three-digit security code: CVV2 for VISA, CVC2 for MasterCard, the Additional Identification Code for MIR. All of these are printed on the card itself; the three-digit code is on the back.
3. 3Your bank confirms it is youYou are then redirected to your own bank's page to enter the confirmation code sent to you by SMS. If the code does not arrive, contact the bank that issued the card — it sends the code, not us.
4. 4The subscription startsOnce the payment succeeds, access on the chosen plan opens immediately and a confirmation is sent to the email on the account.

Why a payment can be declined

The decision is made by the bank that issued the card — we only see its answer. Usually the reason is one of four:

• credit_card_offthe card is not enabled for online payments — your bank can tell you whether it is;
• account_balance_walletthere are not enough funds on the card — the balance can be checked with the issuing bank;
• keyboardthe card details were entered incorrectly;
• event_busythe card has expired — the month and year are usually on the front of the card.

A declined payment takes no money and creates no subscription. Try another card or ask your bank — and if it still will not go through, write to us.

What we do with card data

The personal information you provide — name, address, phone, email, card number — is confidential and is not disclosed. Your card data is transmitted in encrypted form only and is not stored on our server.

lockThe card number, expiry date and security code are entered on the bank's side. We do not receive them, do not see them and do not store them — not even in logs.

Online payment is carried out in accordance with the rules of the Visa and MasterCard international payment systems and the MIR payment system, on the principles of confidentiality and payment security, using current methods of verification, encryption and transmission over closed channels.

How we handle the rest of your data is described separately, in the privacy policy.

How and when you receive the service

The service is access to a subscription product, so it has no delivery in the ordinary sense — nothing is shipped. Here is what stands in its place.

• boltWhen. Access opens immediately after a successful payment, within minutes. There is no wait for a human to confirm anything.
• languageWhere. The service is provided over the internet at anyworker.ai, anywhere you have a browser. There are no geographic restrictions.
• scheduleFor how long. For the period paid for — you choose the term when you pay. The subscription does not renew automatically: the next period is paid for separately.
• paymentsWhat delivery costs. Nothing: there is no separate charge for providing access, and the plan price is the final one.

Guarantees

• cloud_doneService availability is at least 99% of the time in a calendar month, excluding planned work, which we announce inside the product in advance. We keep the service running and announce planned work inside the product in advance.
• historyIf the service was unavailable through our fault, that period does not count as delivered: we either extend the subscription by the same time or refund it — your choice.
• support_agentSupport answers on working days; write from inside the product or to info@anyworker.ai.
• infoWe do not guarantee that the language model never errs: it is a probabilistic tool, and the decisions it prepares stay under your control.

Renewal

The subscription does not renew by itself: every payment is a one-off for the term you chose, and nothing is charged without your action. Everything you need to know about it is below.

• autorenewWhen. When you pay for the next period yourself — with «Extend» on the Billing page. If a period has ended and the next one is not paid, the cabinet closes a day later, until payment.
• paymentsHow much. The plan's price at the moment you pay — it is shown before you pay. If a price changes we say so in advance, and the new one applies only from the following period.
• notificationsNotice. The end of the paid period is shown on the Billing page («Paid until …»). There are no emails about an upcoming charge: nothing is charged without your action.
• cancelHow to stop it. There is nothing to cancel: if you do not pay for the next period, access continues to the end of the one already paid for.

The fiscal receipt

A fiscal receipt is issued for every payment made by an individual, as Russian federal law 54-FZ requires. It reaches the email address on the account within a day of the payment. If it does not arrive, write to info@anyworker.ai and we will send it again.

Questions about payment

Phone

+7 928 676-60-61

Email

info@anyworker.ai

Payee

ОБЩЕСТВО С ОГРАНИЧЕННОЙ ОТВЕТСТВЕННОСТЬЮ «АУКОР ТЕХНОЛОГИИ»

For questions about card payment, or anything else about the site, call the number above or write to us. Refunds have their own page — “Refunds”.