getting money back

Refunds

Updated 7 September 2026

We sell a subscription to a service rather than goods, so the usual rules about original packaging and saleable condition do not apply. Something else does: you can stop using a service at any time. Below: on what grounds, where to write, how long a refund takes, and what to do if a charge was made in error.

Where the money goes back to

For the first 14 days after a plan is first paid for, the current period is refunded in full and without needing a reason. That is our own guarantee — wider than the law requires, and it does not replace any of the grounds below.

Where payment was made by card, a cash refund is not permitted. The money returns to the same card it was paid from — the international payment systems require this, and their rules govern the refund procedure.

The refund equals the amount of the purchase. The only thing withheld is the value of any part of the service already delivered, if the subscription ran for part of the paid period — the costs actually incurred, in the sense of article 32 of the Russian consumer protection law. Nothing at all is withheld from an incorrect charge.

Grounds for a refund

Cancelling the service. Article 32 of the Russian consumer protection law: you may withdraw from the contract at any time, paying only the costs we have actually incurred — that is, the part of the subscription already served.
Withdrawal from a distance sale. Article 26.1 of the same law is written about goods; it applies to a subscription so far as it can, and always on whichever ground is better for you.
An incorrect charge. A double charge, a charge after cancellation, the wrong amount — here the whole incorrectly charged sum comes back, with nothing deducted.
Service not delivered through our fault. If the service was unavailable because of us, that period does not count as delivered and is refunded in full.

What article 26.1 says

The payment systems' rules refer to article 26.1 of the Russian consumer protection law. It is written about goods, so here is what each of its clauses means for a subscription to a service — including the one that does not apply to it.

Before the service starts, you may withdraw at any time. After it starts — within seven days, as article 26.1 provides for a distance sale.
For goods the article requires the item's saleable condition and proof of purchase. A service has no saleable condition, so all we need from you is the proof of payment — it is emailed to the account at the moment of purchase.
The clause about individually-defined properties does not apply to a subscription: access to the service is not made for one buyer and can be provided to anyone.
On withdrawal we return the sum paid under the contract no later than ten days from the day you made the demand.

How to file a request

1Write to refund@anyworker.aiSubject: “Refund request”. We will send the form back to you; it is also printed below on this page — you can simply copy and fill it in without waiting for a reply.
2Attach a copy of your passportIt is what makes sure the money goes back to whoever paid: the refund goes to a card, and only its holder can establish the right to it. If the charge was made in error, attach the receipt confirming it as well.
3Wait for the money to reach the cardIt returns to the same card. When it appears depends on the issuing bank — usually one to five working days after we send the refund.

Timescales

Two different periods, and they should not be confused. The money is returned **within ten days** of our receiving your demand — that is the statutory period under Russian consumer protection law. Its arrival on the card takes up to 21 (twenty-one) working days from receipt of the request: that period is set by the payment systems and the issuing bank, and it is an outer limit rather than the norm.

The period is counted in working days, excluding public holidays and weekends, and starts when the request reaches us — not when you decided to write it.

Where to write

The request form

Copy the text below into an email, fill it in and send it to refund@anyworker.ai. A request in your own words is accepted too — what matters is that it carries the same details.

To: ОБЩЕСТВО С ОГРАНИЧЕННОЙ ОТВЕТСТВЕННОСТЬЮ «АУКОР ТЕХНОЛОГИИ»
From: full name
Account email address: 
Contact phone: 

REFUND REQUEST

I request a refund for my subscription to anyworker.ai.

Payment date: 
Payment amount: 
Last four digits of the card used: 
Plan: 
Reason for the refund: 

I request that the money be returned to the same bank card the payment was made from.

Enclosed: a copy of my passport (the page with the photograph).
For an incorrect charge, additionally: the receipt confirming the transaction.

Date: 
Signature:

Refund requests: refund@anyworker.ai
Phone: +7 928 676-60-61
Legal entity: ОБЩЕСТВО С ОГРАНИЧЕННОЙ ОТВЕТСТВЕННОСТЬЮ «АУКОР ТЕХНОЛОГИИ»

How the payment itself works and what we do with card data is on the “Payment rules and payment security” page.

Still have questions?info@anyworker.ai